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A Support Code and A Message Are Displayed

The support code is displayed on the LCD and the computer screen or the message is displayed on the LCD when an error occurs.

- A support code is displayed
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.

[ A support code is displayed ]

Support Code = 1401

<Cause>
The FINE cartridge is not installed.

<Cause>
The FINE cartridge is not installed.
<Action>
Install the FINE cartridge.

Replacing a FINE Cartridge

Support Code = 1403

<Cause>
Appropriate FINE cartridge is not installed.

<Cause>
Appropriate FINE cartridge is not installed.
<Action>
Install the appropriate FINE cartridge.
If the error is not resolved, contact the service center.

Support Code = 1485

<Cause>
Appropriate ink cartridge is not installed.

<Cause>
Appropriate ink cartridge is not installed.
<Action>
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

Support Code = 1687

<Cause>
The FINE cartridge is not installed properly.

<Cause>
The FINE cartridge is not installed properly.
<Action>
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.
If the error is not resolved, remove the FINE cartridges, then install them again.

Replacing a FINE Cartridge

Support Code = 1487, 1486

<Cause>
The FINE cartridge is not installed in the correct position.

<Cause>
The FINE cartridge is not installed in the correct position.
<Action>
Make sure that each FINE cartridge is installed in the correct position.

Replacing a FINE Cartridge

Support Code = 1684

<Cause>
The ink cartridge cannot be recognized.

<Cause>
The ink cartridge cannot be recognized.
<Action>
Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

Support Code = 1682

<Cause>
The FINE cartridge cannot be recognized.

<Cause>
The FINE cartridge cannot be recognized.
<Action>
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

Support Code = 1686

<Cause>
The ink may have run out.

<Cause>
The ink may have run out.
<Action>
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
REFERENCE
  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

Support Code = 1688

<Cause>
The ink has run out.

<Cause>
The ink has run out.
<Action>
Replace the ink cartridge and close the paper output cover.
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
REFERENCE
  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

Support Code = 1702, 1704, 1712, 1714

<Cause>
The ink absorber is almost full.

<Cause>
The ink absorber is almost full.
<Action>
Press the machine's OK button to continue printing. Contact the service center.

Support Code = 5B02, 5B04, 5B12, 5B14

<Cause>
Printer error has occurred.

<Cause>
Printer error has occurred.
<Action>
Contact the service center.

Support Code = B200

<Cause>
An error requiring you to contact the service center has occurred.

<Cause>
An error requiring you to contact the service center has occurred.
<Action>
 
If replacing the FINE Cartridge does not clear the message, turn off the machine, and unplug the power cord of the machine from the power supply then contact the service center.
IMPORTANT
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

Support Code = 5100

<Cause>
Printer error has occurred.

Follow the procedures below.
Check 1: Check if the protective material is left inside the printer
Check 2: Check if there is any foreign material inside the printer
Check 3: Check the encoder film conditions, and clean it if it is smeared

- Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.

Removing the Protective Material

- Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer.

- Check 3: Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.

Cleaning the Encoder Film

If the problem persists, contact the service center.

Support Code=5200

An error requiring you to contact the service center has occurred.
<Action>
 
If replacing the FINE Cartridge does not clear the message, turn off the machine, and unplug the power cord of the machine from the power supply then contact the service center.
IMPORTANT
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

Support Code = 5011, 5012, 5040, 5400, 6000, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6939, 693A, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 9000, 9500

<Cause>
Printer error has occurred.

<Cause>
Printer error has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
IMPORTANT
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

- A message is displayed on the LCD
Confirm the message and take an appropriate action.

[ A message is displayed on the LCD ]

Message = Failed to scan head alignment sheet

<Action>
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
  • Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
  • Make sure the platen glass and the print head alignment sheet are not dirty.
  • Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
  • Make sure if print head nozzles are clogged. Print the nozzle check pattern to check the status of the print head.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver. Open the printer driver setup window, check the Align heads manually check box in the Custom Settings dialog box, then adjust the print head position.



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